SSUniversity · founded 1992STIE IBMT SurabayaSurabaya, Indonesia · ibmt.ac.idFollowManage this pageCitations, last 5 years78Works, last 5 years242h-index11Scientists listed0Grants since 20160OverviewPeople 0Grants 0Departments 0Strongest research topicsConsumer Behavior and Marketing Influence129Business, Management and AccountingCustomer Service Quality and Loyalty65Business, Management and AccountingEmployee Performance and Management56Social SciencesSMEs Development and Digital Marketing47Social SciencesConsumer Retail Behavior Studies46Business, Management and AccountingDigital Marketing and Social Media30Social Sciences