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Scientist · Business, Management and Accounting

Benedetta Crisafulli

Birkbeck, University of London, London, United Kingdom

iD0000-0002-7065-6182

Citations, last 5 years: 204
Works, last 5 years: 23
h-index: 15
Citations, all time: 1 009
In Business, Management and Accounting: #10,109

Research topics

Customer Service Quality and Loyalty39Business, Management and Accounting
Consumer Behavior in Brand Consumption and Identification23Business, Management and Accounting
Digital Marketing and Social Media21Social Sciences
Service and Product Innovation20Business, Management and Accounting
AI in Service Interactions18Computer Science

Recent works

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