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Scientist · Business, Management and Accounting

Anders Gustafsson

BI Norwegian Business School, Oslo, Norway

iD0000-0001-8278-1442

Citations, last 5 years: 3 981
Works, last 5 years: 26
h-index: 59
Citations, all time: 22.6k
In Business, Management and Accounting: #57

Research topics

Customer Service Quality and Loyalty165Business, Management and Accounting
Service and Product Innovation125Business, Management and Accounting
Consumer Retail Behavior Studies39Business, Management and Accounting
Customer churn and segmentation36Business, Management and Accounting
Innovation and Knowledge Management31Business, Management and Accounting

Recent works

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